Cancellations

Cancellations must be done prior to delivery.

Refund Policy (100% Customer Satisfaction Guarantee)

RealPBR offers our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact us. We will refund your purchase “OR” replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you.

Return Policy (100% Customer Satisfaction Guarantee)

• Cut flowers, designed and cared for properly, are guaranteed for 5 days from date of delivery.
• We do not accept returns or give refunds on food items or balloons.
• All corsage and boutonniere, wedding Bridal bouquets and arrangements for events are final. We are not able to accept returns or give refunds on these items.

• All plant purchases are final.  We do not accept plant returns.

• Potting soil, amendments, pottery, and other hard goods may be returned in unused condition with a receipt.

• We guarantee that our plants are healthy, disease-free, and of top quality at the time of purchase. We cannot be held responsible for conditions affecting the health of your plants once they have left our care.

  • Should your plants exhibit a problem that you believe originated at RealPBR, please bring it to our attention. If it turns out that the problem started. we will cheerfully discuss replacing the plants or offering store credit.